Can I Return Leftover Tiles & Flooring?

Products may be returned and refunded or credit claims will only be considered in the following circumstances:

  •  Claims for a refund or credit must be made within 5 days of the delivery date of the products.
  • Products must be returned within 14 days of the delivery date, accompanied with the original receipt.
  • Products will only be accepted in full cartons and provided they are in the same order and condition as delivered and are of current stock.
  • A credit receipt note must be obtained from Craft Decor to substantiate a return of products.
  • No refunds will be provided for any products that are returned and which in Craft Decor’s opinion are not defective. A credit for those returned products will be made at the purchase price less a 25% handling and restocking fee and is to be applied against a future order with Craft Decor.
  • Products returned to a branch of Craft Decor and not to the Craft Decor warehouse in South Fremantle will attract an additional charge of $2.50m2 for freight.
  • Approved refund requests will be processed to the same card used for the original transaction, alternate cards are not accepted.
  • Notwithstanding anything above, Craft Decor provides no credit and no returns on oddment sale products, discontinued lines or for products which are from a batch which is not currently stocked.

 

Please ring a Craft Decor showroom with your invoice number, name of the item you wish to return and the calibre/shade number on the box to check if your product is current stock.

 

Before returning excess product, please consider carefully if you have ample stock for future repairs.

We strongly suggest that at least 1 box of every type of tile used per bathroom/laundry/kitchen splashback area and 2 boxes of tile/laminate/hybrid flooring for every 50m2 of main floor tiles be kept on site.

It is very difficult to purchase the same tile/laminate/hybrid flooring, let alone the same batch, years after a product has been installed.  Décor styles change over time and therefore manufacturers eventually discontinue even the most popular of products.

Your leftovers are more valuable to you than anyone else!

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